FAQ

 

What types of engraving tools do you offer?

AYAH.COLLECTION specializes in high-quality engraving tools and accessories, including our precision-focused Engraving PEN. Our products are designed to meet the needs of both professionals and hobbyists, ensuring a wide range of options for various engraving projects.

How do I choose the right engraving tool for my project?

Selecting the appropriate engraving tool depends on the complexity and type of your project. For intricate designs, our Engraving PEN is recommended due to its precision and ergonomic design. Consider the material you will be engraving as well, as different tools may perform better on specific surfaces.

Are your engraving tools suitable for beginners?

Yes, our engraving tools are designed with both professionals and beginners in mind. The ergonomic design and user-friendly features of our products make them accessible for those new to engraving while still meeting the standards required by experienced users.

What materials can I engrave with your tools?

Our engraving tools are versatile and can be used on a variety of materials, including wood, metal, glass, and plastic. It is important to select the right tool and technique based on the material to achieve optimal results.

Do you offer any warranties or guarantees on your products?

While specific warranty details may vary by product, we stand behind the quality of our engraving tools. We encourage customers to review the product descriptions for warranty information and to contact our customer service for any specific inquiries.

How can I maintain my engraving tools for longevity?

To ensure the longevity of your engraving tools, it is essential to clean them after each use, store them in a dry environment, and avoid using them on unsuitable materials. Regular maintenance will help preserve their precision and functionality.

What is the expected delivery time for orders?

Delivery times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, with standard shipping taking an additional 5-7 business days. For expedited shipping options, please refer to our shipping policy.

Can I return or exchange my engraving tools?

We strive for customer satisfaction. If you are not satisfied with your purchase, please refer to our return policy for detailed information on how to initiate a return or exchange. Conditions may apply based on the product type.